Shipping policy
Last updated: 24 September 2026
This policy explains how and when we deliver your order. It forms part of our Terms of Service.
1. Made to order
Every Lawless Clothing product is made to order once you place your order. Please allow 7–10 days for your order to be made before it is dispatched. The delivery times below apply once your order has been dispatched.
2. Delivery options and costs
| Destination | Cost | Estimated delivery time (after dispatch) | Total estimated time (including production) |
|---|---|---|---|
| UK mainland | Free on all orders | 2–3 days | 9–13 days |
| Rest of UK (Scottish Highlands and islands, Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands) | Shown at checkout | 5–10 days | 12–20 days |
| European Union | Shown at checkout | 5–10 days | 12–20 days |
| United States and Australia | Shown at checkout | 7–14 days | 14–24 days |
Delivery costs are always shown at checkout before you pay. If your country is not available at checkout, we are not currently able to ship there. Please email us and we will let you know if we can help.
We will always aim to deliver within the estimated times above, and in any event within 30 days of your order unless we agree otherwise with you.
3. Couriers and tracking
UK orders are normally sent by Royal Mail Tracked 48. We may also use Evri or DPD, depending on your order and location.
When your order is dispatched, we will email you a confirmation with your tracking details.
Delivery issues: please contact the courier first. If you have any questions or problems with your delivery, such as a delay, a missed delivery, a redelivery or a query about where your parcel is, please check your tracking and contact the courier directly first (details are in your dispatch email). Couriers hold the most up-to-date information about your parcel and can often resolve delivery issues more quickly. If the courier cannot resolve the problem, please contact us at hello@lawlessclothing.co.uk and we will take it from there. Your order remains our responsibility until it is delivered, so this does not affect your rights.
4. Delivery address
Please check your delivery address carefully at checkout. If you spot a mistake, email us at hello@lawlessclothing.co.uk as soon as possible. We can change the address before your order is dispatched, but not afterwards.
If an order cannot be delivered because the address you gave was incorrect or incomplete, and it is returned to us, we will contact you. We can resend it once you have paid the additional delivery cost, or refund you for the products, minus our delivery costs.
5. Delays
Delivery times are estimates, and couriers can occasionally be delayed, for example during busy periods, bad weather or strikes. If we become aware that your order will be delayed, we will let you know.
If your order has not arrived within 30 days of ordering, or by any delivery date we have agreed with you, please contact us. You may be entitled to cancel your order for a full refund.
6. Lost, damaged or missing parcels
Your order is our responsibility until it is delivered to you. For any of the issues below, please contact the courier first using the tracking details in your dispatch email, as they can usually give you the quickest update. If the courier cannot help, contact us and we will resolve it.
- Tracking shows no progress: please check with the courier first. If your tracking has not updated for 5 working days (UK) or 10 working days (international) and the courier cannot help, contact us and we will investigate.
- Lost parcels: if the courier confirms your parcel is lost, let us know and we will send a replacement free of charge or give you a full refund, whichever you prefer.
- Marked as delivered but not received: please check with neighbours and any safe place you gave the courier, and contact the courier to confirm where it was left. If you still can't find it, contact us within 7 days of the delivery date and we will investigate with the courier and help you get your order.
- Damaged in transit: please email us with your order number and photos of the damaged item and packaging. We will replace the item or refund you. See our Refund Policy for more details.
Contacting the courier first is a request to help us resolve things quickly. It does not affect your legal rights, and if you have any difficulty reaching the courier, you can always contact us directly.
7. International orders
Import duties and taxes
Orders delivered outside the UK may be subject to import duties, taxes (such as VAT or GST) and handling fees charged by the destination country or the courier. These charges:
- are paid by the customer;
- are not included in our prices or delivery costs; and
- are usually collected by the courier before or on delivery.
We have no control over these charges and cannot predict their amount, so please check with your local customs office before ordering.
Refused parcels
If you refuse to pay import charges and your parcel is returned to us, we will refund the price of your products, minus the delivery costs and any return charges we have to pay.
Customs delays
International parcels can occasionally be held by customs, which may add time to your delivery. This is outside our control, but we will help where we can.
8. Returns
For information about returns, exchanges and refunds, please see our Refund Policy.
9. Contact us
If you have any questions about your delivery, please contact us:
Lawless Clothing Ltd Unit K1, Bryn Business Centre, Bryn Lane, Wrexham, LL13 9UT, United Kingdom Company number: 16162027 Email: hello@lawlessclothing.co.uk